FAQ
Frequently Asked Questions
What age are the Enchanting Learning Cards suitable from?
The Phonics and Storytelling Cards are suitable from age 3 for pre-reading skills and will last up to age 10 for creative writing prompts.
What age are the Story Creator Cards suitable from?
The Story Creator Cards are suitable from age 6. If your child is ready to move from writing sentences to adding in more structure to a story then they are ready to get started with our Story Creator Cards. These cards will be useful up to around age 12.
What age are The Storywriter's Books suitable from?
The Storywriter's Books are suitable from age 6. Once your child is ready to start writing stories, the books with their prompts, planning pages and illustration pages will be suitable.
What are the card holders for?
Our card holders are made from FSC traceable Ash and handmade in Devon. They are designed to hold both the Enchanting Learning Phonics & Storytelling Cards and the Story Creator Cards.
What are the dimensions of your cards and books?
Enchanting Learning Cards
Square with rounded corners: 120mmx120mm
Set 1: 26 learning cards with 3 instruction cards.
Sets 2 & 3: 26 Learning Cards with 4 instruction cards.
Story Creator Cards
Rectangular A6 rounded corners.
30 Learning Cards with 3 instruction cards.
Storywriter's Books - A4
122 pages
15 story sections , 15 planning section, spare lined pages, story ingredients.
Are the phonics cards in-line with national curriculums?
All products are 100% teacher approved and align with British and Australian National Curriculums. They are designed by an English curriculum expert and go beyond curriculum constraints making them suitable for both home and school use. Our phonics cards contain more graphemes than are expected in any curriculum.
Shipping questions
How long will my order take to arrive?
Orders will be processed within 3 working days and posted first or second class, signed for via royal mail.
Do you ship outside of the UK?
We ship worldwide. If your country or region is not showing automatically, please e-mail hello@thephive.com where we will be happy to guide you.
Do you offer free shipping over a certain amount?
We offer FREE UK , shipping when you spend over £50. This is a first class, signed for Royal Mail service.
Returns questions
What if I change my mind?
If your purchase is unopened and undamaged, we will offer you a full refund within 14 days of purchase, excluding shipping. We will however, refund your return shipping fee once we have inspected all returns.
What if my item arrives damaged?
Our products are meticulously checked before shipping and packed carefully for protection. In the unlikely event that your product is damaged in transit, we will send you a full refund and a returns label if reported to us within 48 hours of receipt and accompanied with photographic documentation of the damage.
Can I cancel an order?
If you would like to cancel your order, you have one hour from the time you receive your order confirmation email to do so, otherwise we may have already processed your order.
If you wish to cancel your order after the time in which your order can be cancelled, you will be responsible for paying any return postage fees.